Jaipur Vidyut Vitran Nigam Ltd or much known as Jaipur Discom supplies electricity services to a huge population in Rajasthan. 12 districts of Rajasthan are dependent on JVVNL for electricity supply that includes Jaipur, Alwar, Dausa, Bharatpur, Kota, Dholpur,Bundi, Jhalawar, Baran,Sawaimadhopur, Tonk and Karauli. (Except Kota & Bharatpur City).
Due to large customer base, it requires an efficient communication system to maintain service level. JVVNL always opt for best technology to stay connected with its customers. Its customer service process includes collecting payments, initiating payments, taking complaints and inform customers about upcoming payments.
Omni channel communication offers a comprehensive platform for handling multiple communication channels such as voice, chat, email, SMS, website and Social Media. This platform is designed for handling, routing, reporting, monitoring, recording, and managing customer interaction. The universal queue management process present in this system makes it capable to handle calls, chat and other interaction with avoiding all related hassles.
It does not require the user to switch mode to handle all the platforms and offer a consistence manners. This system is well organized to synchronize multiple channel platforms and gives a flawless experience. Even in peak hours it handles call flaw with utter efficiency and shows maximum reliability.